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Do you have a complaints policy?

We take complaints seriously and deal with all ‘good faith’ complaints. We have a formal complaints policy which:

  1. is fair, open and transparent
  2. is systematic and straightforward
  3. is confidential
  4. ensures we adopt a positive approach when managing complaints, with both complainant and respondent
  5. involves JAS-ANZ representatives at the appropriate level and right up to the CEO if necessary
  6. ensures we deal with complaints in a timely manner.

What is a ‘good faith’ complaint?

We only deal with good faith complaints. These are complaints that meet all these conditions:

  • are made only after the complainant has made every effort to resolve the problem before approaching JAS-ANZ
  • are substantiated with evidence
  • are not subject to legal or regulatory or administrative action
  • are not based on hearsay
  • are not an attempt to discredit or engage in lobbying and/or influencing
  • relate to the performance of an JAS-ANZ employee or a certification or inspection body we have accredited.

How do I make a complaint?

All complaints must be made in writing to the Chief Executive Officer.

Complete this complaints form and submit it to JAS-ANZ.


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